Contact
Need support? We're happy to help.
Questions about our products, your order or a return?
Here is how to reach us.
Contact by email
For questions about our products, orders and shipping, write to info@wildfangpet.com.
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Chat with us
Prefer to chat? Use the Chat button at the bottom of the page and message us with any questions.
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Returns
Want to return an item? Email support@wildfangpet.com within 30 days of receiving it. All details are in our Return Policy.
Write us a message
Do you have any questions, suggestions or ideas? Then leave us a message and we'll get back to you.
Contact form
Frequently asked questions
How much does shipping cost?
Standard shipping is $3.90 for orders under $75.00. Orders of $75.00 or more ship for free.
Do you ship internationally?
No. We ship within the United States only and do not offer international shipping.
Can I return an item?
Yes. You have 30 calendar days from the date you receive your item to request a return. The item must be unused and in its original packaging. All conditions are listed in our Return Policy.
How do I start a return?
Email support@wildfangpet.com with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
When will I receive my refund?
Once we have received and inspected your returned item, we will let you know whether your refund has been approved. Approved refunds are processed to your original payment method within 5–7 business days.