Return Policy
Return & Refund Policy
At Wildfang Petcare, we want you and your furry friends to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
30-Day Return Window You have 30 calendar days from the date you receive your item to request a return.
Eligibility Criteria To be eligible for a return, your item must meet the following conditions:
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The item must be unused, unwashed, and in the same condition that you received it.
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It must be in its original packaging with all tags attached.
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Proof of purchase (such as your order number or receipt) is required.
Note: For hygiene and safety reasons, opened perishable items (such as pet food, treats, or supplements) and heavily used items are non-returnable unless defective.
How to Initiate a Return
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Contact our support team at support@wildfangpet.com with your order number and the reason for the return.
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If your return is accepted, we will send you instructions on how and where to send your package.
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Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
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Standard Returns: Customers are responsible for paying their own return shipping costs unless the return is due to our error or a defective product.
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Damaged or Defective Items: Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original method of payment within 5–7 business days.
Contact Us If you have any questions about our Return Policy, please reach out to us:
support@wildfangpet.com
Wildfang Petcare Inc, , 4300 Biscayne Blvd Ste 203, FL-33137 Miami, USA
